Refund policy

Returns
Please contact us directly in the first instance for any return question at: ilove3d@stubbsfamily.net.

Note: customized items (e.g. produced in a specified size and/or colour) , personalized items (e.g. with a specified name), and sale items are non-returnable unless faulty, damaged in transit, or incorrectly supplied. Gift cards are also non-returnable.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To start a return, you can contact us at: ilove3d@stubbsfamily.net.

If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at ilove3d@stubbsfamily.net.

Statutory rights
None of the above affects your statutory rights.